Easy online returns
We hope you'll love your Merino Kids item as much as we do, but if you're not completely happy then you're welcome to return any product within 30 days.
Our Returns Policy
We offer you a 30-day return window.
We will refund the full purchase price of returned goods, to the original payment method, provided they are returned back in the original packaging and in perfect, unused condition.
Faulty or incorrect or incomplete orders? Please get in touch so we can help you more quickly.
Easy Refund Process
- Pack your unused items securely in well-protected packaging
- Address to:
- Merino Kids
- 106 Main Street
- Greytown, 5712
- New Zealand
- Drop it at your local post office and retain your proof of postage
- Your refund will be processed within 2 working days of receipt
Kindly note we are unable to accept liability for any returns made outside of our delivery partners and so would strongly recommend using a tracked service.